cross phone

Last week we were the happy winners of not one but two national industry awards. 

At the 2019 UK PropTech Awards, we took away the trophy for Customer Service Excellence (Property company). The awards, operated by the not-for-profit membership organisation, UK PropTech Association, recognise and showcase companies at the forefront of technology and innovation within real estate.  

The Customer Service Excellence category acknowledges a company that has demonstrated through their use of technology an outstanding service to its customers exceeding their expectations. Our yield management platform, Outswitch, has been specifically designed to manage short term rental properties to improve pricing, occupancy and efficiency. Intelligent software is just one component of the end-to-end service that City Relay provides to its customers to ensure their guests receive a consistent 5-star experience.  

City Relay UK PropTech Award for Customer Service Excellence

Later on the same evening, we were honoured to win the Best Short Term Letting Agent at the National LIS Awards at the Grosvenor House Hotel. The annual awards, organised by the National Landlord Investment Show, celebrate the success of UK landlords, investors and businesses that provide professional services to them both. 

Being best-in-class and providing the highest quality service is integral to the success of City Relay. We pride ourselves on being reliable, responsive and making things easy for our customers.  We are soon to open a Reception Space in Victoria so we can further extend our unique offering of providing short let guests with concierge-style services across London. 

City Relay Best Short Term Letting Agent Award

We are ecstatic to win these awards and receive this recognition for all the team’s hard work and the investment we’ve made during 2019. Congratulations to all the other winners.

Click here for a list of all the winners at this year’s UK PropTech Awards.

The names of all the winners at this year’s National LIS Awards can be found here.

If you’re a property manager or a property investor in London, you can get in touch with us here. Or if you’re simply looking to earn money from your London home, you can get an instant valuation by clicking the button below.

Become a host

Up Next

London Underground

Company news

January 16, 2020

Say hello to Jack de Montaignac, our new COO

We’re delighted to introduce you to our new Chief Operating Officer, Jack de Montaignac. Jack joined City Relay at the beginning of the...

Read More

Company news

December 18, 2019

Take a look around our new Reception Space in Victoria

This week we officially opened our latest Reception Space in Victoria.  Our location, a short walk from Victoria station, was chosen to meet...

Read More
New City Relay Head of Product

Company news

November 27, 2019

Introducing our new Head of Product, Antanas Perez

Over the last 12 months, we’ve been successfully growing our business and hiring more people so we can scale-up while maintaining the same...

Read More

Read More Blog Posts