Questions? Feedback? powered by Olark live chat software City Relay I Book an Airbnb management service
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Questions?

What is included in your full management service fee?

Everything! There is no hidden fee. Check-in, check-out, cleaning, replenishment, laundry, it is all included. We only don’t cover materials in case a repair is needed.

How long does it take to set up?

Once we’ve settle the offer you are interested in, we just need to set up a meeting to get your keys and we then set up a connection to be able to manage your bookings! It usually takes 3 days after the 1st email to be able to manage your first booking.

Is there a minimum time commitment?

There is no commitment! You need to sign a contract that you may cancel at anytime and there are no cancellations fees.

Is City Relay insured should my guests damage my property?

Airbnb cover the damages with the insurance for damaged property. They cover up to £600,000 for any damage or stolen items caused by a guest.

What’s included in your Housekeeping Service?

We bring our own linen and fresh towels. Our hotel-trained team will also leave a welcome package with toiletry products and coffee and tea amenities, so your flat can be guest-ready! Check our case study about this here: https://cityrelay.com/case-study-2-city-relay-cleaning-service/

What do your Housekeepers not do?

Our Housekeeping Team doesn’t come with a vacuum in their pockets so it would best if you have one available in your flat. They come with everything else needed. They can do either do a ” usual cleaning ” between two check-ins and change linen and towels, or do a “deep cleaning” and take care of everything in the flat. Learn more in our latest case study here: https://cityrelay.com/case-study-2-city-relay-cleaning-service/

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