Cancellation Policy

Cancellation of the booking must be submitted to City Relay by e-mail. A request to reduce the term of the booking will be regarded as a cancellation. Below is the City Relay Cancellation Policy that can be considered in the above case, except fees:


  • After you make your booking, you can cancel it within 24 hours and receive a full refund.
  • If you cancel your booking up to one month before your check-in, you will receive an 85% refund.
  • Up to two weeks before check-in, you will receive a 50% refund
  • Within two weeks of the start of your stay, we cant refund the booking.


Except in the event that: (i) the property becomes uninhabitable prior to the start of the tenancy through fire, flooding or other force majeure event, (ii) the tenancy is unable to proceed following a notification by the relevant property owner, such owner being aware of his obligations to let his property once you have paid a deposit in respect of a booking, or (iii) we are able to re-let the property over the applicable dates. We strongly advise clients to take out adequate travel insurance against having to cancel and protect against potential ensuing losses.