Cancellation Policy

Cancellation of the booking must be submitted to City Relay by e-mail. A request to reduce the term of the booking will be regarded as a cancellation. Below is the City Relay Cancellation Policy that can be considered in the above case, except fees:


  • After you make your booking, you can cancel it within 24 hours and receive a full refund.
  • If you cancel your booking up to one month before your check-in, you will receive an 85% refund.
  • Up to two weeks before check-in, you will receive a 50% refund
  • Within two weeks of the start of your stay, we cant refund the booking.


Except in the event that: (i) the property becomes uninhabitable prior to the start of the tenancy through fire, flooding or other force majeure event, (ii) the tenancy is unable to proceed following a notification by the relevant property owner, such owner being aware of his obligations to let his property once you have paid a deposit in respect of a booking, or (iii) we are able to re-let the property over the applicable dates. We strongly advise clients to take out adequate travel insurance against having to cancel and protect against potential ensuing losses.


City Relay will not be held liable for any movement in foreign currency from the date we charged in GBP versus the date we refund the GBP charge