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Sweet Inn launched in London in July 2018 and partnered with City Relay to deliver their operational requirements, including housekeeping and maintenance. Key to their strategy is an asset light business model, which means they have quickly scaled to 550 properties in 13 cities over 4 years. 

The challenge

At the crux of the problem, Sweet inn had multiple suppliers providing housekeeping, linen, amenities and maintenance. The complex workload of managing these suppliers was costing time and money to the business. They wanted to be asset light to aid rapid growth, whilst remaining guest focused and ensuring the highest level of hospitality standards.

The solution

Alongside being the most cost effective option for their operational management, City Relay provides an all-in-one solution to their needs. By keeping the workload simplified with one supplier and one account manager, the complexities and issues surrounding the supply chain that were seen before had disappeared. At the heart of this business relationship is City Relay’s commitment to a less than two hour response time for all maintenance requests and the ability to be flexible in meeting any additional guest demands.

With our operational support we helped Sweet Inn scale its portfolio threefold in the past nine months, with the company reporting a 100% guest satisfaction rate.

City Relay has been a fantastic support to our growth, enabling Sweet Inn to streamline its operations and scale its portfolio

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