The experience
The key to better living
Enjoy a seamless rental experience, move into your new home with ease and discover a flexible solution that matches your lifestyle perfectly — in one of the most vibrant cities on earth.
The new way to rent
A straightforward rental experience, finally
Find your new London home at the drop of a hat and move in via a simple process, without any stress at all.
We help you...
Find your home
Search London and find your perfect fit. Then, view in seconds with a 3D virtual tour.
Move in
Choose how long you want to stay and move into your new home as quickly as possible.
Start living
Enjoy a thoughtfully designed home that fits flexibly around your lifestyle.
“I have been one of their residents for two years and they have never let me down, they’ve been very helpful, even during the pandemic.”
Designed for modern living
A well-designed home means a happier, more enjoyable living experience. A carefully constructed home means a more flexible lifestyle. We offer both.
Stylish design
From wall paint to artwork to carpets, every detail is carefully considered, designed to improve your living experience and happiness.
Modern, flexible living
Whether you’re working from home, exercising, hosting friends or relaxing, our homes are flexibly designed to suit every single lifestyle.
Bespoke furniture
Enjoy beautifully crafted furniture — from beds to bedside tables and that all-important sofa, perfect for kicking back and relaxing.
Beautiful London homes
Find a home in a traditional or modern building, and enjoy the best of London’s architecture — from a Victorian terrace to a new build apartment.
Flexible Living
Fall in love with flexible London living
Our homes are designed for work, relaxation and everything in-between. You can also choose how long you stay — from one month to forever.
Service Partnerships
Every product, carefully chosen
We work closely with sustainable brands, sourcing eco toiletries, compostable coffee and much more. We also partner with the country’s premium brands to bring luxury into your home.
Property Amenities
We take care of all the amenities
With all the amenities sorted, you can focus on enjoying your home and exploring the city of London.
Bills included
Forget paying for several monthly bills — all utilities are handled by City Relay.
High speed WiFi
Stay connected with friends, family and work, and stream without interruption.
Cleaning and linen services
Spend more time on yourself as we arrange weekly cleaning and linen services.
Round-the-clock support
City Relay takes care of repairs, maintenance and any other issues you might have, even if it’s in the middle of the night.
Live sustainably
City Relay’s homes are committed to protecting the environment, London and local ecosystems. We use renewable energy and local products wherever we can.
Here to answer any questions you might have
What is the difference between short, medium and long term rental?
The difference between a short and mid let isn’t set out in law yet but at City Relay, we consider a short let to be anything less than a month and a mid let from a month to just under 6 months. A long let is set out in law and this is a tenancy that is 6 months or longer. An AST will only be issued for tenancies of 6 months or more.
What is an AST?
An assured shorthold tenancy (AST) is the most common type of tenancy if you rent from a private landlord or letting agent.
Your tenancy will be for a fixed period and your landlord has the right to take back the property at the end, as long as they give at least 2 months’ notice.
The resident(s) must be individuals (not a business) and the rent must be below £100,000 a year.
What is a break clause and how do I use it?
If a break clause is agreed for your tenancy, this allows you the flexibility to end the tenancy earlier than the fixed term by giving the appropriate advance notice.
For example, if you agree a 1 year tenancy with a 6 month break clause and 2 month notice period, this means that any time from the 4th month onwards, you can serve notice to leave on or after 2 month’s from that date.
*Break clauses must be negotiated as part of your offer and are not necessarily included in a tenancy agreement as standard. If you are unsure whether you have one or how to use it, always check with your agent/landlord.
What is a Zero Deposit Guarantee and how does it differ from a traditional deposit?
A Zero Deposit Guarantee is an alternative to a traditional tenancy deposit. It provides the same, if not a higher level of financial protection and security to landlords, whilst reducing the upfront costs to tenants. With a Zero Deposit, residents will still complete their referencing checks as usual and will remain wholly responsible for any financial loss or damage covered by their Assured Shorthold Tenancy agreement.
If a landlord offers the choice of a Zero Deposit, residents can choose between Zero Deposit and the traditional cash deposit. A Zero Deposit can cover up to the value of ten weeks’ rent, whereas under the Tenant Fee Act 2019, most resident deposits will be restricted to the value of five weeks’ rent only.
At City Relay, we are a member of the Reposit Zero Deposit Scheme.
Can I ask the landlord to remove certain items from the flat?
You may certainly ask. Such requests should be made during the negotiation of your contract and any items which the landlord agrees to remove should be included in a special clause at the end of your contract.
If you request that items are removed during the tenancy, the landlord is not obliged to agree. They may request that you remove and store the items at your cost and return them at the end of your tenancy.
I have made an instant booking. Where can I find my details?
With an instant booking stay, all of your booking details, including property information and check in/check out details, can be found in your booking confirmation email.