+44 207 993 5693 info@cityrelay.com
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Question How does your pricing software help me make more?

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Answer

Our internally developed pricing software, OutSwitch, monitors a range of factors including seasonality, days of the week and local demand, to structure almost perfect pricing points for each night throughout the year.

Additionally, our gradual minimum length of booking rule, increases the minimum length of stay that guests can book depending on how far in advance the guest is trying to make the booking. This means that longer bookings are highly encouraged, providing more lucrative bookings and peace of mind over the reduced turnover of guests.

We have achieved an average 80% property occupancy across our host community, which combined with our dedicated revenue teams experience, ultimately creates more bookings at a better price.

Question What is the 90 day rule?

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Answer

The 90 day rule limits the number of days your property can be short let per calendar year. Without additional authorisation from the council, your short let calendar will automatically close once 90 nights have been booked.

Question How does the 90 day rule affect me?

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Answer

The 90 day rule limits the number of days your property can be short let per calendar year. Without authorisation from the council, your short let calendar will close once 90 nights have been booked.

City Relay manages bookings all year round by combining short let and mid/long let bookings (90+ nights), enabling you to make the most out of your property whilst remaining in compliance with regulations.

Our in-house long let team, are naturals in finding you tenants at different stages throughout the year, so you can be sure your property’s potential is met.

Question Do I pay taxes on UK airbnb income?

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Answer

If you are renting out your spare room or whole property, you can earn up to £7,500 on a tax-free basis, providing that the property is your main residence and it is fully furnished for your guests. This is allowed under the Government scheme, Rent A Room.

If your rental income is higher than £7,500 annually through short letting your home, you will need to complete a tax return and pay tax on the additional amount.

If you are unsure about tax, you should seek advice from an accountant, who can inform you of the tax implications relative to your personal circumstances.

Question How do I see my property's performance report?

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Answer

After joining our host community, you will be assigned to a friendly account manager, who will be your direct point of contact throughout hosting with us. Their role is to report back to you on how your property is performing and advise on any improvements required to increase your properties earning potential.

Additionally, you will receive login’s to our reservations platform where you can view your calendar availability, receive notifications of upcoming bookings and how much income you are likely to expect each month.

Additionally, you will receive login’s to our reservations platform where you can view upcoming bookings and how much income you are likely to expect.

Question What if I want to return to my home?

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Answer

Your account manager is able to block your future booking calendar whenever you desire. By only opening the dates your property can facilitate guests, for instance when you are on holiday, there will never be any unexpected surprises.

Question What is the minimum contract length?

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Answer

There is no minimum contract length with City Relay, and you can remove your property from our booking platform at any time. All we ask is you honour the guests that have already made future bookings in your property, to avoid guest disappointment.

Question When do I get paid?

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You will receive payment for any guest stays within 14 working days of the next calendar month. The 14 working day period begins, on the day of guest check-out. 

For example, if you have a guest stay at your property between 10-17th September, you will receive the associated payment for that booking in October. If you have a guest stay at your property between 25th September – 3rd October, you will receive the associated payment for that booking within 14 working days in November.

Your designated account manager and our accounts team are always on hand to respond to any issues or queries you may have.

Question Where do you advertise my property?

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Answer

We advertise your property across 30+ booking platforms, to reach a global and diverse audience of travellers. The aim is to attract as many different types of visitors from business or leisure bookings to family or couple holidays. These platforms include large travel websites such as Airbnb, Booking.com, Expedia and HomeAway to localised or niche websites like The London Agent and TravelStaytion.

In addition, every property is marketed on our own booking platform and through social and email channels to a combined network of over 20,000 previous City Relay guests.

Question Is my property covered by insurance?

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Answer

In addition to your own home insurance and the coverage offered by some booking platforms, such as Airbnb’s guarantee, we are also partnered with a specialist short letting insurance provider, Guardhog. They provide a range of comprehensive coverage direct to homeowners to protect their property from potential guest damages.

Question What happens if I have several booking accounts?

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If you have existing bookings through your own Airbnb or other platform account, this is no problem – your calendar and the information of guests will be synced with our calendar.

Have a burning question that we haven't answered above? Get in touch with us direct!

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