FAQ

Our internally developed pricing software, OutSwitch, monitors a range of factors including seasonality, days of the week and local demand, to structure almost perfect pricing points for each night throughout the year.

Additionally, our gradual minimum length of booking rule, increases the minimum length of stay that guests can book dependent on how far in advance it is. This means that longer bookings are highly encouraged, providing more lucrative bookings and peace of mind over the turnover of guests.

We have achieved an average 80% property occupancy across our host community, which combined with our dedicated revenue teams experience, ultimately creates more bookings at a better price.

The 90 day rule limits the number of days your property can be short let per calendar year. Without authorisation from the council, your short let calendar will close once 90 nights have been booked.

City Relay manages bookings all year round by combining short let and mid/long let bookings (90+ nights), enabling you to make the most out of your property whilst remaining in compliance with regulations.

Our in-house long let team, are naturals in finding you tenants at different stages throughout the year, so you can be sure your property’s potential is met.

After joining our host community, you will be assigned one of our friendly account managers, who will be your direct point of contact throughout hosting with us. Their role is to report back to every host on how their property is performing and any improves the team think is beneficial.

Additionally, you will receive login’s to our reservations platform where you can view upcoming bookings and how much income you are likely to expect.

Your account manager is able to block your future booking calendar whenever you desire. By only opening the dates your property can facilitate guests, for instance when you are on holiday, there will never be any nasty surprises.

There is no minimum contract length – all we ask is you honour the guests that have already made future bookings in your property.

For guests that have checked out of your property within the previous month, your statement and payments will be made to you within 14 days of the following month. Your designated account manager and our accounts team are always on hand to respond to any issues or queries you may have.

Our aim is to offer every guests a friendly and convenient start to their London stay.

City Relay are the only company in London which own Reception Spaces across London, which are home to our friendly guest teams. Upon booking, they are offered the option to collect the keys of the property from the Reception Spaces, along with a warm drink, happy smile and additional information about the home and area. Alternatively, we also conduct personal check-ins at the property if this is more convenient for them.

We advertise your property across 30+ booking platforms, to reach a global and diverse audience of travellers. The aim is to attract as many different types of visitors from business or leisure bookings to family or couple holidays. These platforms include large travel websites such as Airbnb, Booking.com, Expedia and HomeAway to localised or niche websites like The London Agent and TravelStaytion.

In addition, every property is marketed on our own booking platform and through social and email channels to a combined network of over 20,000 previous City Relay guests.

In addition to your own home insurance and the coverage offered by some booking platforms, such as Airbnb’s guarantee, we are also partnered with a specialist short letting insurance provider, Guardhog. They provide a range of comprehensive coverage direct to homeowners to protect their property from potential guest damages.

If you have existing bookings through your own Airbnb or other platform account, this is no problem as your calendar and the information of guests can be synced with ours. We will conduct the management in the same way, including personal check-in, housekeeping and 24/7 support, whilst we work to onboard your property within our reservations network to market for future bookings.