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CityRelay

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CityRelay

“The service was amazing and my new home is everything I wished for…”

CityRelay

Designed for modern living

A well-designed home means a happier, more enjoyable living experience. A carefully constructed home means a more flexible lifestyle. We offer both.

CityRelay
Stylish design

From wall paint to artwork to carpets, every detail is carefully considered, designed to improve your living experience and happiness.

CityRelay
Modern, flexible living

Whether you’re working from home, exercising, hosting friends or relaxing, our homes are flexibly designed to suit every single lifestyle.

end to end property management in London
Bespoke furniture

Enjoy beautifully crafted furniture — from beds to bedside tables and that all-important sofa, perfect for kicking back and relaxing.

CityRelay
Beautiful London homes

Find a home in a traditional or modern building, and enjoy the best of London’s architecture — from a Victorian terrace to a new build apartment.

See what our residents say

City relay have always been so helpful with speedy responses to my enquires. I have been a tenant at one of their properties for 3 years now and they have always been on top of everything. Stephen has been great. Always goes above and beyond his job remit to ensure I have any questions answered. Thank you!

I rented with CityRelay for two years in London and had an excellent experience throughout. Recently, I needed some documentation regarding my stay, and Roland handled my request efficiently, promptly, and professionally. I had the required documents in my inbox in less than an hour!

Great Service From City Relay Organised renting a property for my daughter through City Relay and I couldn’t have been more pleased with how it’s all gone. The Lettings process was very straightforward and the property itself is lovely and had a wonderful “care package” on move-in day … such a nice thought. Special thanks to the extremely friendly and patient Property Manager Roland who immediately responded and resolved any questions I had. Also, a thank you to Saadiqah the Lettings Negotiator who likewise was friendly and helpful and steered the Let through.

An absolute pleasure working with City Relay. In particular, working with Carlyn who has been an incredible support during a tenancy renewal. They’re all very attentive and happy to help. Phone lines are good and they email back very quickly. Carlyn is extremely understanding and supportive. She’s so easy to talk to, very helpful, great at advising you on certain clauses, very devoted to getting things done and sorted. Thanks so much, City Relay for all your support and to Carlyn especially for being so great, so kind, so easy to chat to, super speedy, very thorough and organised.

Wonderful stay in [a] beautiful unit in [a] desirable area with everything from the train to restaurants cafes and shopping at your fingertips. Communication with city relay was easy friendly professional and very quick to respond which helped plan our time there. Special thanks to Em, Tanja & Akim from City Relay for the help and assistance. Will definitely use City Relay again and highly recommend them and their properties

CityRelay

Here to answer any questions you might have

What is the difference between short, medium and long term rental?

The difference between a short and mid let isn’t set out in law yet but at City Relay, we consider a short let to be anything less than a month and a mid let from a month to just under 6 months. A long let is set out in law and this is a tenancy that is 6 months or longer. An AST will only be issued for tenancies of 6 months or more.

What is an AST?

An assured shorthold tenancy (AST) is the most common type of tenancy if you rent from a private landlord or letting agent.

Your tenancy will be for a fixed period and your landlord has the right to take back the property at the end, as long as they give at least 2 months’ notice.

The resident(s) must be individuals (not a business) and the rent must be below £100,000 a year.

What is a break clause and how do I use it?

If a break clause is agreed for your tenancy, this allows you the flexibility to end the tenancy earlier than the fixed term by giving the appropriate advance notice.

For example, if you agree a 1 year tenancy with a 6 month break clause and 2 month notice period, this means that any time from the 4th month onwards, you can serve notice to leave on or after 2 month’s from that date.

*Break clauses must be negotiated as part of your offer and are not necessarily included in a tenancy agreement as standard. If you are unsure whether you have one or how to use it, always check with your agent/landlord.

What is a Zero Deposit Guarantee and how does it differ from a traditional deposit?

A Zero Deposit Guarantee is an alternative to a traditional tenancy deposit. It provides the same, if not a higher level of financial protection and security to landlords, whilst reducing the upfront costs to tenants. With a Zero Deposit, residents will still complete their referencing checks as usual and will remain wholly responsible for any financial loss or damage covered by their Assured Shorthold Tenancy agreement.

If a landlord offers the choice of a Zero Deposit, residents can choose between Zero Deposit and the traditional cash deposit. A Zero Deposit can cover up to the value of ten weeks’ rent, whereas under the Tenant Fee Act 2019, most resident deposits will be restricted to the value of five weeks’ rent only.

At City Relay, we are a member of the Reposit Zero Deposit Scheme.

Can I ask the landlord to remove certain items from the flat?

You may certainly ask. Such requests should be made during the negotiation of your contract and any items which the landlord agrees to remove should be included in a special clause at the end of your contract.

If you request that items are removed during the tenancy, the landlord is not obliged to agree. They may request that you remove and store the items at your cost and return them at the end of your tenancy.

I have made an instant booking. Where can I find my details?

With an instant booking stay, all of your booking details, including property information and check in/check out details, can be found in your booking confirmation email.