Seamless Management for Multiple London Properties

A 6-unit multi-property owner reached out to City Relay after feeling frustrated by the disappointing service provided by their existing property management company. From complicated guest check-ins to poor maintenance coordination and a lack of transparency, they started looking for a more reliable property management solution.

Their pursuit led them to City Relay, a reputable company that offered a more professional and seamless management experience.

Challenge:

Before working with City Relay, the multi-property owner faced various challenges that negatively affected guest satisfaction and overall property performance.

Unreliable in-person support during guest check-ins – often leading guests to disturb a business operating in the same building.
Inefficient cleaning and maintenance – resulting in negative guest experiences.
Limited transparency on bookings and delayed revenue remittance make performance tracking harder.
Irregular reporting and communication services, leading to frustration and trust issues.

Solution:

Thanks to City Relay’s expertise and fully integrated property management services, we were able to tailor a solution to meet the specific needs and demands of the multi-property owner. Among the key improvements implemented were:

Free in-person check-in to ensure a smooth arrival experience for all guests.
In-house cleaning and maintenance service to efficiently take care of every unit so they’re ready for the next guest. With everything handled in-house, issues were promptly reported and addressed.
Full transparency through the Opago platform – where the client gets real-time access to their property’s performance, like booking details, financial reports, housekeeping and maintenance schedules, etc.
Competitive pricing package with cost-effective solutions that reduce operational expenses while increasing rental revenues.

Results:

Transferring to City Relay led to significant improvements in the multi-property owner’s operations and financial performance.

Seamless in-person check-ins enhanced guest experience and increased positive reviews.
In-house cleaning and maintenance ensured top property standards.
Expert marketing and dynamic pricing secured an average of £260+ nightly rate across 6 units – 45% above London’s average.
24/7 access to a smart proprietary platform provided real-time booking and revenue insights – strengthening trust and confidence.
Data-driven reports gave insights that optimised rental property performance.

The Power of Professional Management

Partnering with City Relay allowed the multi-property owner to enjoy a reliable property management service, eliminating the usual operational headaches they experienced with their previous company.

Through expert management, personalised property solutions, complete transparency and exceptional guest services, the multi-property owner is positioned for long-term growth and success.

If you’re a multi-property owner looking to maximise rental returns with a trustworthy property management company, contact City Relay. We offer a solution that ensures efficiency, transparency and elevated guest satisfaction.