How a Remote Property Owner Achieved Long-term Letting Success from 8,000 Miles Away
Neel discovered that managing a rental property from 8,000 miles away is challenging – even if it’s a beautiful 2-bedroom flat with stunning views of the river in London. He realised he needed a dependable property management company to maximise the earning potential of his rental property.
Find out how Neel worked with City Relay and enjoyed our property management expertise, flexible letting options, and personalised service, which led to financial stability and peace of mind.
Challenge:
Neel owns a beautiful 900 sqft 2-bedroom flat overlooking the River Thames. He used to live in the property until an opportunity came to relocate abroad. Thinking of converting the flat into a rental property, he initially partnered with a property management company and focused on short and mid-term letting.
The initial arrangement turned out to be a source of frustration for him.
“The housekeeping was bad, the guest service was not any better either e.g., keys handover. There were lots of complaints.” – Neel
With 8,000 miles separating Neel from his flat, he knew he needed a new partner to manage his rental property.
After searching on Google, he came across City Relay. Impressed by their high-trust rating and exceptional customer service, he got in touch with hopes that a new partnership could improve his rental property experience.
Solution:
City Relay’s reputation for professionalism, exceptional client support, and tailored letting strategies were exactly what Neel needed to solve his challenges.
City Relay offered 4 tailored solutions to help him improve his property’s performance.
- In-House Housekeeping. City Relay offered a higher standard of cleanliness through in-house housekeeping and maintenance services – which was more reliable in elevating the guest experience.
- Long-term Letting Management. City Relay offered financial stability and predictable income through a long-term letting strategy – an alternative to short and mid-term letting.
- Flexible Letting Option. City Relay used a flexible letting strategy that allowed Neel to explore different rental strategies that maximised his annual rental income.
- Marketing and Advertising Expertise. City Relay’s superior marketing and advertising expertise led to higher occupancy rates and optimised rental yields.
“City Relay has its own in-house housekeeping service… The guest service was great and visible in guest feedback. The team is always reachable and helpful. I guess customer service is an important factor and it shows in the service City Relay provides. I switched from short-term let to more long-term let lately. City Relay’s marketing and advertising is certainly way better than its competitors.” – Neel
Results:
By choosing to work with City Relay, Neel enjoyed incredible success with his rental property since late 2022.
- Optimised rental income of up to £20,000+ revenue from using a flexible letting strategy
- Stable rental income for 181 days
- 95% occupancy rate, 347 nights booked in 2024 alone
- Peace of mind that the property’s well-maintained and in trusted hands
Conclusion:
City Relay’s tailored approach and commitment to meeting the specific goals allowed Neel to overcome the challenges he faced as a remote rental property owner.
“Professionalism, quality of service, and being able to rely on an agency as guardian of my flat from 8,000 miles away… I have peace of mind as far as my property being managed by City Relay is concerned. That’s more important than rental income. But even so, the team knows how to optimise rates to balance occupancy.” – Neel
By shifting to long-term letting, he’s enjoying a stable rental income optimised by City Relay’s property management, marketing, and advertising expertise.
If you’re a property owner looking to improve your rental income through exceptional property management, City Relay can deliver a hassle-free experience and financial stability.
