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Delivering a secure and reliable service for short let hosts in London

Written by Pathik Vashi

City Relay is a business that has grown organically over the last five years with a sole focus on the London short let market and the local communities we serve. With the support of our customers and partners, we have grown the business steadily, maintaining our focus on the city we love and call home, to serve hosts and their guests in 35 London postcodes. We have measures in place that ensure our customers, their earnings, their homes, guests and neighbourhoods are protected. 

City Relay is a registered member of Client Money Protect, a UK government authorised scheme established to safeguard homeowners rents and deposits. As a member of this scheme, City Relay hosts can rest assured that their money is protected and we are in full compliance with the relevant regulations. So our hosts are secure in the knowledge that their money from previous bookings is safely protected via the scheme. 

Our hosts trust us with their homes, and this is a responsibility that we don’t take lightly. Over the years, we have developed processes and procedures to mitigate risks and address concerns from partnering with specialist insurance provider Guardhog to implementing robust guest verification processes. We’ve built a reputation on being reliable and trustworthy, and this is demonstrated by our consistently market-leading TrustScore of 4.8 out of 5 based on our customer ratings on Trustpilot

Our service delivery model is built on providing a personal face-to-face guest experience at our Reception Spaces across London as well as a dedicated, responsive Account Manager for each host. Our Host team, contactable via WhatsApp, phone and email, provide advice and support to hosts to ensure they get the most out of their short let experience. 

We pride ourselves on understanding the London short let market and being local experts for local hosts. So if you’re looking for a trustworthy and reliable Airbnb management company get in touch to find out how much you can earn from London’s most trusted provider.

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