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A lot of hosts are asking themselves if they should do the check-in in person or leave the keys at the property in order to save time. In our opinion and experience, it’s much nicer to have a friendly face welcoming guests during the check-in!


Warm welcome

There is nothing better than have someone welcoming you in person. Doing the check-in in person allows you to be closer to your guests, you will learn more about them and create a warm atmosphere for their stay. In the end, it’s more personal. In addition, you will be able to explain all the rules of the property to your guests, and provide explanations on how to use the TV, the DVD player, heater etc…

Welcome picture

Make contact

As mentioned previously, doing the check-in will allow you to create personal contact with the guests. Creating a positive contact with them will help you with your guest experience rating, plus, your guests will be more likely to come back to your property! It’s a win-win situation! 😉


More security

Meeting your guests in person for the check-in will give you more security: first of all, you will see who is coming to your property and can profile them. In addition, having a person hand over the keys is much safer than leaving the keys at the property!


With City Relay

At City Relay we understand how important the relationship with the guests is and we are here to help. We are the only Property Management company in London with Reception Spaces. We use this space to grant visitors the flexibility to enjoy London by enabling them to drop their luggage and pick up the keys to their accommodation. Additionally, we provide check-ins in person directly at the property as we understand the importance of flexibility.


In the end, doing the check-in in person is a bonus but you don’t necessarily need to do it yourself. Just make sure that your trust the person in charge of it. Remember that a personalised check-in can make the difference for your guests’ rating! City Relay is here to help you become the perfect host! It is quick and easy, simply click the button below and fill out your details to view your property’s earning potential!

Become a host



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