22 Mar Why it is important to meet your guests in person at the check-in of your Airbnb
Many hosts are left with the question: should I do the check-in in person or leave the keys in a lockbox at the property? While the later may save yourself time, we recommend that all guests should be checked-in in person. It provides a number of positive opportunities for guest-host interaction and it’s how City Relay have operated from the get-go, through our industry unique reception spaces across London.
There is nothing better than having a friendly face welcoming you in person. They may have had problems or difficulties with arriving and you can ease their worries immediately. You can explain how certain applications work such as a TV, heating or safety features. Additionally, you may be able to learn more about them, which may help create a warmer atmosphere for their stay.
Meeting your guests in person for the check-in will give you more protection. Firstly, you are able to see who is staying in your property and can initially profile them. You can express specific rules verbally to give you absolute peace of mind they will respect your property. Finally, having the keys in your hand, rather than in a lockbox, limits the possibility of this being comprised by someone other than your guests.
Improve guest experience rating
As mentioned previously, doing the check-in in person will allow you to create a personal connection with the guests. Creating a positive contact with them will help you improve your guest experience rating, as they are more likely to let one or two small issues slide that would otherwise be mentioned. Typically, your guests will also be more likely to return to your property as they know or are familiar with the host who’s home it is.
With City Relay
At City Relay we understand the importance of guest relations. We are the only property management company in London with a reception space. We use this space to provide a friendly face to key collection and also grant visitors the flexibility to enjoy London by enabling them to drop their luggage in a safe location. It is also an excellent place for us to handle any complaints guests may have, rather than a bad review being left without us trying to offer a solution.
Alternatively, if the guest would rather we provide check-ins in person directly at the property. If you would like more information on how City Relay can help manage your check-in process, simple, get in touch here. Read more Click Here