Trustworthy Online Letting Agents

Online letting agents offer property management services to landlords who wish to let their properties to a guest or tenant. These professionals take on the responsibilities of landlords in terms of marketing and maintaining the unit, staying compliant, drawing up the lease agreements, vetting tenants and collecting rent.

The term online means most of the tasks are done digitally – which is useful because it means the flat being managed is marketed online. A simple online tool may be used to manage the properties – so the landlord can also view the performance of their portfolio.

The main difference between traditional high street agents and online letting agents in London is the platform that they operate on. For the latter, most interactions happen on the online agent’s website. The former also has a website to promote the property management business, but they have physical offices they use to interact with property owner clients.

Online letting agents don’t need a physical office. Their website is enough to list and manage the properties under their care. It’s where they review and draft an agreement. There may be times when they meet their clients face-to-face but most of the transactions happen online – which can be beneficial and convenient.

City Relay offers some of the most competitive pricing packages for online letting in London. We offer flexibility to suit the different needs of our partners. We can custom-fit our management services to help reach your unique portfolio goals.

We also use a property management tool that allows us to provide exceptional service that often leads to a 5-star review. This is proof of our expertise and service excellence.  Find out how we can optimise your rental unit’s earning potential.

Our online letting agents follow a simplified letting process that’s both effective and transparent. Once you sign a contract to be our partner, we’ll arrange to have your property onboarded. This includes a photo shoot of the flat, including a 3D virtual tour.

This will be used to market your unit for rent. If a prospective guest or tenant shows interest, our online letting agent will conduct due diligence to vet them for you. After everything is in order, we will draft the rental agreement, facilitate the move-in (or check-in), rent collection and tenant management.

As long as you are a partner of City Relay, your property in London will be listed on our website and in main letting platforms. We will continue to advertise and market your unit for rent as part of our commitment to service excellence.

City Relay does not offer full property management packages at a fixed fee. Our agent fees are percentage-based. It’s tied to the rental income that you earn. This means whether your tenancy rate is high or low, our fees will adjust accordingly.

Rest assured, regardless of the fee that we get per month, the quality of our end-to-end property management service remains the same.

Our website and data systems are secure. We use state-of-the-art encryption technology to ensure that online transactions are kept confidential. As long as the connection on your end is also secure, you have nothing to worry about when you’re transacting through the City Relay website.

We believe that the landlord community have different needs when it comes to their portfolio. This is why we offer two packages for our online letting services. The first is 8% to 12% commission + VAT for fully managed lettings while the other is 13% to 20% commission + VAT for flexible lettings.

Let’s talk about the type of tenancy agreement that you’re looking for so we can create a package that fits your specific portfolio goals.

Apart from that commission, you’ll also be charged a new tenancy fee of £270 for long-let contracts, as well as cleaning and maintenance fees – as it applies. Get in touch with us so we can give you a more specific list of our service fees.

We charge £270 for new tenant referencing fee for long let contracts.

For everything else that follows, we use a commission-based scheme. The end-to-end property management service includes the marketing and maintenance of your flat, vetting tenants and collecting rent from them.

If there are other services you require from an online letting agent, we’re open to discussing them with you.

We use the Deposit Protection Service to secure all tenant and guest deposits. The online platform is compliant with tenancy deposit protection regulations. It’s simple to use and available for transactions 24/7.

No. As part of City Relay’s end-to-end property management package, we’ll manage the viewings for you. We have an experienced support team who will personally meet with prospective tenants who wish to view your flat. Our online letting agents will give you updates immediately after each meeting – giving you full control over the transaction all the time.

If you find a suitable person to stay in your flat, the next step is to talk to them about what’s expected from both the landlord and the tenant. This includes the setting of the terms, rent amount, etc. Whatever is agreed upon will be drafted into a rental agreement that both will sign. Once the agreement is signed, the tenant can move in.

For some landlords, this can be time-consuming, which is why City Relay offers online letting services. We’ll take care of everything for you, from finding a suitable tenant, drafting the rental agreement, moving them in and making sure they pay their dues on time.

Using the expertise of online letting agents in London can help you maximise your rental unit’s earning potential. Before partnering with an agent, read case studies and testimonials about them first. Review their platform and independent sites to gain insight into what their service is like.

Once you’ve found the right partner, choose a service package that’s aligned with your portfolio goals. Don’t hesitate to negotiate and discuss your needs so the agent can provide the specific service that you prefer.

Get to know the platform that the online letting agent uses so you can take advantage of it. Use it to monitor your properties and make informed decisions to improve and grow your portfolio.