Property cleaning and linen service

As part of our end-to-end property management service, we offer a full property cleaning and linen services, Our trusted, 5-star cleaning team handles all forms of cleaning, such as lighter cleans, Airbnb cleaning and end of tenancy cleaning.

Award-winning operations services

High standards

Our cleaners have British Cleaning Certificate diplomas and we manage the team entirely in-house to guarantee high standards of cleanliness with controlled costs.

Covid-19 safety

Our teams adhere to the latest Covid-19 guidelines and take extra care to sanitise spaces for safer transitions between stays.

Eco products

We care about sustainability and hand-select the best, local eco-friendly cleaning products to protect residents, and the planet.

AT YOUR SERVICE

Highly qualified cleaning staff

We manage our cleaning teams in-house and have worked with many of them for years. At times we outsource niche services but only to experts with whom we have long-standing relationships.

Our cleaners hold relevant qualifications and diplomas, and take part in regular training to keep up their skills and knowledge. They are also regularly spot-checked by freelance supervisors to ensure a consistent service.

MEET OPAGO

Streamlined services with smart technology

Opago, our operations management platform, allows you to keep up with what’s going on, including cleaning, maintenance and housekeeping.

This industry-leading platform automates all the important tasks – as soon as residents book a stay, cleaning is automatically booked. This creates a streamlined process that cuts costs and reduces human error – and you can track all of this easily online, through Opago.

Learn more

WE'VE GOT YOU COVERED

Property cleaning for short and long lets

We have cleaning experts for every need. We deep clean your property during onboarding and make sure it stays in excellent condition throughout longer tenancies and shorter stays. We also manage a linen service in-house.

Deep cleaning

Whether it’s during your onboarding or in-between residents, our deep cleaning covers every cupboard draw, crack and crevice.

End of tenancy cleaning

From oven cleaning to windows and surface wiping, our thorough end of tenancy cleaning protects the condition of your property and makes new residents feel welcomed.

Between stays cleaning

To cover short lets and ensure every resident enjoys a great living environment, we handle Airbnb cleaning and lighter cleans between stays.

See what our partners like you say

Since I handed over my house to City Relay for management, all my issues have been completely resolved. They are incredibly technical, highly professional, and experts in every aspect of property management. A special thanks to Tembi, who has been exceptionally helpful. Her attention to detail and dedication to excellence have truly impressed me. I am extremely grateful for their exceptional service. Thank you!

CityRelay has been managing my flat for the past four years. I have had experience with a number of agents in London and after having tried and interviewed most of them, I can say City Relay is definitely the best. They take great pride in having the apartment always ready to a professional standard, with thorough cleaning and maintenance. They also manage the guest and host communication very well.

City Relay has managed the short-term rental of my flat in west London for several years. They have always been reliable and quick to communicate if there are any issues or problems. They have an excellent backup team that can come and fix things [on the] property so there is no pressure to be close by. Their booking system seems very efficient and we have been very pleased with the occupancy levels they have achieved for us. The staff are always pleasant and easy to communicate with. I wouldn't hesitate to recommend City Relay.

High Quality Service My experience so far with City Relay has been of incredibly high-quality service. Dominique was exceptionally professional when she came to do a home visit to explain the service to us, and her understanding was a huge draw to us choosing City Relay to rent out our property. Throughout the onboarding Katie was hugely helpful. Her response times were quick and I felt supported from start to finish.

City Relay's proactive approach is praiseworthy City Relay has been extremely helpful and proactive in alerting me as a property owner of any issues that arise in the maintenance of my property. Their alertness has helped ensure that it is kept in tip-top condition and provides the best possible stay for guests. I appreciate City Relay's team as their approach surpasses what the likes of AI and BOTs can do.