The well-known secret to getting more bookings, especially within London, is to have good reviews. Here are a few of our tips to help get your property the glowing reviews it deserves!
Give local recommendations
Sharing is caring, so why not share your favourite restaurants, bars and the best coffee shop in London. The chances are that after a day of travelling, right after check-in, your guests will be craving for local food! Spare them time on TripAdvisor, and they’ll be more than happy to share with their friends this amazing restaurant recommended by their host.
Be Accurate and Descriptive
Never oversell your flat, there is nothing worse than your guests expecting a mansion and landing in a hut. Make sure to describe your home in detail and be as accurate as possible. If your guests know exactly what to expect there are fewer chances they’ll be disappointed or leave a bad review.
Respond to Guests
Make sure that either you or your management company are available for your guests. Give them useful information before they check-in such as the address, the wifi password etc (before they ask for it)… Here at City Relay we’re available 24/7 and have a dedicated guest team to ensure our hosts and their properties receive the best reviews.
Provide the Best Amenities
It’s always a nice touch to provide coffee, towels, soap… For a guest, it’s always a relief to know that they can save space in their luggage as they don’t have to pack towels or spend money on a full box of coffee caps for only 3 days. City Relay provides Nuxe toiletries, Cru Kafe coffee and Joe’s Tea. This kind of attention is always appreciated and will help boost your reviews.
Clear shower space
This one’s a quick win! Whether it’s a private or shared bathroom, your guests will feel more at home if they have space to put their own toiletries, towels etc. If your guests feel that they can make the bathroom their own, they will feel much more at home and more likely to give you a great review!
If you don’t have the time nor the motivation to take care of all of these details, City Relay is here to help. We’ll provide your guest with a hotel style service whilst they are staying in the comfort of your home.
Becoming a host is quick and easy, simply click the button below and fill out your details to view your property’s earning potential!