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We deliver great stays and Airbnb hosting services

Our guests and hosts love us


London properties


Happy hosts

£ m

In host earnings

Airbnb host London

London Airbnb management services

We know how stressful hosting your home can be, we’ve done it ourselves – over 60,000 times in fact. Providing this many memorable stays has taught us a few things in successfully creating and managing bookings and we’re now proud to be trusted by hundreds of homeowners across London to manage their short let Airbnb property.

Remove the stress and let our full London Airbnb property management service, hand you back some time to spend doing the things you love.

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Simple and cost effective service from London's most trusted property management partner

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    24/7 Guest Support
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    Check in at the property or at our Reception Spaces
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    Account Management
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    5 Star Housekeeping
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    Property Management
  • How we advertise your rental property

    Increase your bookings as we advertise your London property not just on Airbnb but to a global audience of travellers on over 30 additional booking platforms.

    Why work with City Relay?

    By focussing purely on London, you can be assured that our local knowledge is beyond anyone else in London, allowing us to deliver a consistently high quality of service, reflected in our industry-leading TrustScore, of 4.8 out of 5 from 500+ Trustpilot reviews.

    Short let management London

    Earn more from your property

    Our bespoke pricing software optimises your property’s rate per night, creating more bookings at the best price. Smart right?


    Hassle-free hosting

    From check-in and cleaning to maintenance and marketing, our full property management solution lets you sit back and relax.


    Local experts for local hosts

    With our unique local Reception Spaces and unmatched expertise of the London property market, you can rest assure your short-let property is in the best hands.

    Airbnb management company

    Full-service property management

    We are proud to be trusted by hundreds of London homeowners to manage their Airbnb property, receiving over 900 5* reviews across Trustpilot and Google. We provide full, end-to-end services for our Airbnb hosts, everything from marketing and listing, through to personal guest check-in’s, property maintenance and 24/7 guest support services. At the end of each booking, our expert housekeeping team cleans the property, returning it back to perfect condition with refreshed eco-friendly amenities and fresh lines. The property is then ready for the next guest to arrive and have a great experience.


    Increased property income with Outswitch

    Through the combination of our internally developed yield management software and our revenue teams experience in the London Airbnb management market, we’re able to take your income to the next level.

    Our specialised software, Outswitch, monitors a range of factors including seasonality, days of the week and local demand, to structure almost perfect pricing points for each night throughout the year. With daily monitoring and instant price changes rolled out across all of our booking platforms, our aim is to promote the best competitive nightly rate to gain the highest occupancy and improve revenue.

    Get started

    Airbnb management company in London

    Knowledgeable and local reception hosts

    We pride ourselves on our outstanding customer service. Our Reception Spaces give our hosts, landlords and guests a place to meet face-to-face with our friendly and knowledgeable team, so we are always on hand to personally discuss any questions or queries.

    Visit our Reception Spaces at Victoria and Earls Court.

    Get started

    How to gain income from your short let


    Step 1

    Fill out our quick property estimation form


    Step 2

    We'll call and book a visit to your London property


    Step 3

    We’ll start your property onboarding: staging and photoshoot


    Step 4

    We’ll help to set up your calendar with availability dates


    Step 5

    Bookings roll in at optimised nightly prices, and guests arrive

    Free rent estimation

    Airbnb management London FAQ

    Question Do you have to pay tax on Airbnb renting income?


    If you are renting out your spare room or whole property on a short let basis, you can earn up to £7,500 tax-free, providing that the property is your main residence and is fully furnished for your guests. This is allowed under the UK Government scheme, Rent A Room.

    If your rental income is higher than £7,500 annually through short letting your home, you will need to complete a tax return and pay tax on the additional amount.

    If you are unsure about tax, you should seek advice from an accountant, who can inform you of the tax implications relative to your personal circumstances.

    Question What do the Airbnb management companies charge?


    The fees that Airbnb management companies charge vary greatly, depending on the company, their location, and their operational model. Most commonly there are two main options for Airbnb management fees:

    a) A commission percentage 

    These fees are often between 15% – 30% +VAT of your monthly Airbnb earnings. Given the nightly rate for a short let is high, often around £150 in London, this fee structure still leaves plenty of room for profit and provides stability for you as the host, all year round. 

     b) A monthly flat fee 

    Some management companies prefer this option and this of course has benefits for you as a host – you can make large profits in the peak months! But you would have to make sure you have received enough off-peak bookings to ensure you aren’t losing money in these months by renting out your property.

    Find out more about how City Relay could help you with managing your property. Our Airbnb management pricing is between 10-20% of your earnings, providing you a hassle-free, end-to-end service at the best price.

    Question How long can you rent your home on Airbnb?


    Regulations were introduced in Greater London in 1973 to restrict the use of residential premises as temporary sleeping accommodation. In 2015, an act was passed that relaxed these restrictions following the rise in popularity of sites such as Airbnb. This enabled homeowners in London to short-let their properties for a maximum of 90 days in a calendar year without the need for planning permission.

    Some property management companies, including City Relay, will automatically limit your calendar to this 90 day period. However, if your property is listed on multiple platforms, the responsibility is with you, the homeowner, to ensure you don’t exceed the 90-day limit. 

    Find out more about the short let services that we offer at City Relay, and how we can help you maximise occupancy and rental income. 


    Question How to write an Airbnb profile? What should I put on my Airbnb profile?


    Writing a good Airbnb profile is harder than it seems! It’s important to invest the time in writing a good profile, making it unique and memorable, to gain more interest and bookings for your property. A good profile includes:

    • A detailed profile description, including personal information such as your occupation, your interest and hobbies, your travel bucket list and what you enjoy about being an Airbnb host
    • Include a good profile picture! Make sure the guests can see your whole face clearly and don’t forget to smile!
    • Get your verification stamp. This green stamp does a lot to build trust with guests and all you need to do is supply Airbnb with your I.D. and contact details and they’ll do the rest
    • Provide a room-by-room detailed description of your property including any special features i.e. ensuites, balcony access, and showcase any outdoor space and furniture that you have at the property
    • Tell potential guests about your local area including points of interest like transport access and local attractions. Give recommendations for your favourite restaurant hotspots and things to do – guests want an experience to remember!
    • Build up your review profile. Customers want to come to your property for an experience, so make sure you can provide them a reason to visit! Reviews can go a long way and can be the deciding factor between your property and others.

    Read our blog for more information on how to make your Airbnb profile stand out!