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The challenge

Like many hosts at City Relay, Alison wanted to earn extra income from her London apartment whilst living overseas. Alison also needed the flexibility to return to the apartment whenever she, friends or family needed throughout the year, which made short letting the perfect solution.

It was essential whilst being abroad that she partnered with a reliable company who could be trusted to completely manage their short let property without complications and stresses.

During a previous stay at an Airbnb in London, Alison was impressed by the service that City Relay offered and wanted to discuss the prospect of us managing her own flat.

The process

After Alison reached out and we organised a meeting to view the property, we were stunned by the quality and potential it had. Our professional photographer and distributions team immediately got to work to create an attractive listing across over 30+ online booking channels. Additionally, with the trust in our pricing strategy we firmly believed Alison would be extremely happy with the number of bookings. 

Bringing together the rest of the service, including housekeeping and check-ins at our nearby Earl’s Court Reception Space, helped create the most comfortable, convenient and high quality guest experience, epitomised by her amazing 5 star rating on Airbnb.

“City Relay has proven to have been an excellent choice for us in terms of a fully managed let of our London property. With their help, we are able to effectively earn some income on the property whilst also having the flexibility to stay in our own place when in London.”

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