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The challenge

Pierre and his wife live and work in London during the week. However, like many, they like to take the weekends to escape the city and explore new places. Rather than leaving their property vacant, they decided to short let whilst they were away with City Relay to earn an extra income without the hassle of managing the property themselves. 

Initially they were concerned about the guests that were staying in the property and any issues that may arise resulting in damages to their home. City Relay were able to alleviate this concern by reassuring them about our in depth vetting process which includes a full background check on guests to minimise the risk of any issues occurring along with our 24/7 guest support team who are on hand to help with any guest queries. 

The process

Once the professional photoshoot was complete and 25 beautiful pictures were created, we marketed Pierre’s property across over 30 booking platforms. Thanks to our optimised smart pricing software and expert written listings, the exposure of their property rose to the top, resulting in more bookings and greater earnings.

Pierre and his wife are able to enjoy their time away in peace knowing that our professional team is taking care of their property and each guest that stays in the property treats it as they would expect due to our strict guest procedures. Our housekeeping team ensures that the property is always guest ready to secure the best reviews and that the property is fully cleaned and prepared for their return home on Sunday evenings. 

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